Shipping Information
We currently ship within Canada only.
- Orders are processed within 48 hours.
- Delivery typically takes 3–7 business days, depending on your location.
- You’ll receive a tracking link once your order ships.
- Shipping fees and taxes are calculated at checkout and shown in your order summary.
Returns & Exchanges
We accept exchanges only, not refunds. If your item doesn’t fit or you’d like a different size or color, we’re happy to help. Customers cover shipping costs for exchanges due to reasons like size, color, or change of mind.
✅ Eligibility:
- Exchanges are accepted within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with tags and packaging intact.
- Sale items and custom garments are final sale.
❌ Not Eligible for Exchange:
- Items worn directly on the head.
- Garments with odors, stains, or damage.
📸 Defective Items:
If your item arrives damaged or defective, email us at returns@morisko.ca with your order number and a clear photo. We will replace it if stock is available.
🔄 How to Request an Exchange:
- Email returns@morisko.ca with your order number, reason for exchange, and the size/color of the item you want in exchange.
- Once approved, please send the item back in its original condition. Instructions will be sent to you by email.
- When we receive and inspect your return, we’ll send you an invoice to cover re-shipping.
- Once shipping is paid, we will ship your new item.
📍 Important: Customers are responsible for shipping costs on exchanges unless the item is defective or the wrong item has been sent by our shipping team.
🚫 Wrong Address or Returned to Sender
- We are not responsible for orders shipped to incorrect addresses provided at checkout.
- If an order is returned to us due to an address error, you may:
- Pay for reshipping, or
- Request a refund minus the original shipping and a 20% restocking fee.
- Refunds are issued only after the returned package is received.
🛑 Order Changes & Cancellations
Orders may be canceled only if they haven’t been shipped yet. Please contact us immediately at returns@morisko.ca if you need to cancel or correct your address.
If you have any questions related to shipping & returns, feel free to email us at returns@morisko.ca. We will be happy to assist you!